Delivery & Returns

Shipping
Orders are processed as quickly as possible after purchase. Available shipping methods and estimated delivery times are displayed at checkout.

KOL offers free shipping on qualifying orders over $100.

At this time, shipping to the United States is not available.

Returns
We want you to be happy with your purchase. Returns may be requested within 14 days of delivery.

To request a return, please contact us with your order number and details of your request.

Items must be unused, unworn, and in their original condition and packaging to be eligible for return, unless they arrived damaged, defective, or incorrect.

Return Shipping
For returns due to a change of mind or personal preference, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to help ensure the item arrives safely.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate next steps.

Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the item so we can assist you.

For shipping or return questions, please contact us through our Contact page.